Updated April 21, 2020

The Joint Office of Homeless Services is working with community partners to collect and share an updated list of programming changes that affect providers who work with people experiencing homelessness. This list will change from time to time as providers and agencies submit updates, so be sure to check back for the latest information.


If your agency isn’t on this list, or if it already is but you’d like to offer any updates, please contact JOHSadmin@multco.us. You can also contact support@211info.org with program updates to help their dispatchers communicate the latest and best information about available services. 


211 Info

Staff is telecommuting, but their services remain the same

Blanchet House

Three meals a day for more than 1,000 people, Monday through Saturday (same as before) — except all meals are now provided to-go.

Blanchet House is also actively receiving and picking up food donations.

Bradley Angle House

Childcare is available for families in their shelter program who have kids unable to attend school due to closures; meetings to be held online, where possible.

Call to Safety

Anyone who’s experienced sexual or domestic violence and is not in an emergency but needs someone to talk to immediately can call. 888-235-5333.

Cascade AIDS Project

SW Washington and Portland sites are closed for a week, effective Monday, March 16; offices will reopen with new protocols for visitors.

All meetings moving  to phone, where applicable.

These services will be maintained, but some may look different: Housing case management/navigation, housing financial assistance, peer support and medical case management.

Cascadia Behavioral Healthcare

Offering visits by phone; staff are checking in on those who are sick to see whether they need supplies

For in-person visits, meetings will be held in various locations that allow social distancing; staff will bring wipes and other cleaning products.

Clients showing symptoms will be encouraged to wear masks/bandannas

Catholic Charities of Oregon

Reduced services for Housing Transitions Program; drop-in hours limited to weekdays from 10 a.m. to 1 p.m.

Snacks, hygiene supplies and mail will be handed out to community members from the front door; restroom use, shower and laundry are limited to one person in the space a time, with added time between entrances to allow for sanitation of the space.

Appointments and meetings to be held by phone as much as possible.

Central City Concern

Client transportation is suspended.

Services at the Urgent Walk-in Clinic at the Bud Clark Commons also temporarily suspended.

Group work is on hold unless someone can access a space for 10 or fewer people, with work shifting to phone check-ins and one-on-one .


Intakes suspended for the men’s recovery program.

Breakfast/meal services served to-go Monday through Saturday.

Shelter capacity has decreased to 39 beds.

Clothing distribution is canceled.

In-house dinner service and non-essential volunteer staff are also canceled.

Dignity Village

Not allowing guests; following social distancing measures.

Do Good Multnomah

Wy’east shelter capacity capped at 100 beds, down from 110, to allow social distancing space. New intakes will be accepted as the nightly census drops below 100.

Volunteers and community partners have suspended their participation at Wy'east.

Ecumenical Ministries of Oregon’s HIV Day Center

Day center hours are 9 a.m. to 12 p.m. Hot meals and lunch provided to-go. Hygiene products also provided.

Showers and computer/TV time have been canceled.

Food deliveries also operating. Reach out for referrals.

El Programa Hispano Católico

Office is closed to the public through Monday April 6. 

Outreach and group activities canceled. Client transportation is suspended.

Staff will check in with participants on the same schedule as before, but by phone.

Food / health items will be dropped off as needed. Rent payments will go out as normal. One-on-one supervision meetings by phone will continue on the same schedule.

Food pantries in Gresham

Gresham day shelters/food sites have ceased in-person meal operations for the time being and are shifting to a sack lunch service.

Sack lunches are being distributed outside the doors of the day centers to minimize person-to-person contact. Gresham’s outreach team is helping to deliver sack lunches to folks they encounter on the streets. 

SnoCap in Gresham is still providing food boxes but limiting person-to-person contact.


Closed and expected to reopen April 6.

Home Forward

Offices will be open for appointments only.

At their supportive housing units in the Bud Clark Commons, non-essential activities are on hold.

Guests are temporarily prohibited from entering, to increase social distancing. Phone check-ins encouraged with residents, with exceptions for services related to food, health or hygiene.

Evictions for nonpayment of rent during COVID are suspended.

Hooper Detox

Reduced number of patients at a given time so beds can be spaced six feet apart.

A recent influenza outbreak led to a pause in admissions starting Friday, March 13. 

Staff are patients know on the sidewalk when they show up. They are taking names and have invited medical staff with them to help make referrals.

Human Solutions (HSI)

No changes to services at this time.

Immigrant and Refugee Community Organization (IRCO)

No information provided at this time.  

impact NW

All services operating as normal.

Janus Youth Program

Winter shelter capacity remains open. Shelter does not anticipate changing hours at this time. 

HomeSafe/Teen Insights: Weekly home visits are suspended through March 20; suspension will be re-evaluated weeky. Staff will be available by phone/text/email. 

Insights office will remain open for families who need emergency donations and diapers. 

Staff can make quick delivery stops at homes without entering.


Dayspace access is closing, but staff will be providing supplies (including laundry vouchers and mail access) from the side door from 10 a.m. to 3 p.m. daily.

Showers are no longer available.

Other services remain intact, but may change. Outreach/inreach/housing teams will shift to phone or virtual visits whenever possible. Home visits and client contact will be done remotely. 

Latino Network

Check-ins and supportive services will continue even as staff works remotely. Goods can be ordered for delivery, check-ins will be via phone, assistance checks will continue to be delivered without interruption. New client intakes will be conducted remotely.

Native American Rehabilitation Association (NARA)

Home visits and street outreach are suspended. Staff shifting check-ins to phone. 

Native American Youth & Family Center (NAYA)

NAYA buildings closed to the public until April 13 and open by appointment only. All appointments will be made by telephone and will include screening for symptoms in the caller or in a caller’s household..

Neighborhood House

Staff continuing to see clients and maintain programming.

New Avenues for Youth

Working with Outside In to modify drop-in hours to provide more social distance while expanding access overall for youths without shelter who have fewer public spaces they can be. 

Hand washing or hand sanitizer are mandatory before youths enter the space and eat meals; guests who won’t wash/sanitize are not allowed to come in, but are given a to-go meal instead.

Northwest Pilot Project

All services will be provided remotely; office will no longer be open to walk-ins. Anyone seeking services must first call 503-227-5605.

Outside In

Essential services only. Day program hours remain the same, but will be reviewed regularly. The space has been reorganized to support social distancing, with meals limited to to 20 people at a time.

Staff are attempting to meet with youth before they come into the space to educate them on social distancing.

Employment and Education programs are closed.

Other services will be limited and most will be provided via phone check-ins, texts, etc.


Food pantry is open weekdays 9 to 11 a.m. in Northeast Portland; food boxes but with limited person-to-person contact. Email questions to pacsfood2020@gmail.com. You can also go to pacsonline.org/donate to help out with donations.

Portland Homeless Family Solutions

Still open and taking families into shelter.

Portland Rescue Mission

Shelter bed count reduced by 54 to create minimum social distancing space between beds.

People with symptoms of COVID-19 will not be able to accommodated. Referral beds also will not be available.

People in shelter now will be able to retain their beds through the entirety of the COVID-19 response so long as they meet conduct guidelines and don’t display any COVID-19 symptoms.

If any mats do open upstairs, they are expected to be very limited and available through a daily lottery from 8 a.m. to 2 p.m. daily.

Hot breakfasts and dinners will continue 7 days a week, but served to-go, through their food truck.

Hygiene, cleaning, restrooms and other 24/7 services will continue, but with a limited number of individuals able to enter the lobby at a time for restroom and sink use. Showers and clothing services will be provided only to individuals in emergency shelter.

Raphael House of Portland

Daily advocacy support is reduced, but case management remains operational.

Rose Haven

Inside hospitality services are closed; space inside isn’t large enough to allow sufficient social distancing.

Bathrooms and hand-washing sink use inside remains available.

At-door support, however, includes nutritious food, water, emergency clothing, diapers, wipes, hygiene products, pet food and other needed items:

  • Outdoor supplies including tents, tarps, sleeping bags (as supplies last)

  • Additional direct service allocations for rental and utility assistance 

  • Love...'cause everyone can use more of this right now!

Hours of operation for women and children are weekdays from 9 a.m. to noon. 

Salvation Army - West Women's

Services continuing.

Self Enhancement, Inc.

Buildings are closed to the public, with staff shifting to virtual meetings instead of home visits. Transportation of clients has been suspended.

Sisters of the Road

Open; serving to-go meals Tuesday through Saturday, 10 a.m. to 12 p.m.

St. Francis Dining Hall

Dining hall is closed, but breakfast to-go (food, coffee and cocoa) is offered from 10:30 to 11:30 a.m., with to-go hot dinner provided at 5.

Showers remain available, but occupancy of the shower area is restricted to six people at a time.

Street Roots

Hours now adjusted to 7:30 a.m. to 12 p.m. daily. Parking spaces in front of the building have been closed to cars so some operations can shift outside.

Access to bathroom, coffee and computer remains available.

Print operations are suspended, with the news team going digital. 

The Gateway Center

Closed to walk-ins, skeleton crew remaining on site as of March 16.

Transition Projects

Our shelters continue to serve participants. Intakes remain temporarily paused amid work to ensure bed-spacing to comply with Public Health guidance.

Transition Projects’ Resource Center at the Bud Clark Commons (650 NW Irving) will maintain current program hours from 8 a.m. to 4 p.m. with the following changes:

The outdoor courtyard is open to all from 8 a.m. to 4 p.m. with two portable restrooms available for all.

Entry into the building will be limited to 25 participants at a time for reduced services.

Services will be limited to showers, laundry, restrooms and mail pick-up.

The Central City Concern Acute Care Clinic is closed.

The Multnomah County TB clinic at BCC is closed.

Urban League of Portland

Offices open by appointment only. Outreach, client support, and eviction prevention work all remain in operation. Walk-in hours now hosted over the phone, through Urban League’s housing hotline.

William Temple House

Counselors will continue to meet with previously scheduled clients via phone. Clients should not come into William Temple House for sessions. 

Food Pantry hours limited to 10 a.m.  to 12 p.m. Tuesday through Thursday.

Clients will be checked in and provided with food in the front yard of William Temple House. Clients will still be able to choose the food items desired. No other services will be available at this time.

YWCA of Greater Portland

Direct services via phone and email only; staff coordinating drop-off of basic needs such as food boxes and rent assistance, etc.